HELP at the Press of an icon
2Life Help is a nationwide, 24/7 monitored, mobile personal safety service.
Upon activation the service provides users with 24/7 access to trained call centre operators and assistance responders from almost everywhere in New Zealand (wherever there is mobile coverage).
Now with the press of an icon users are linked to our call centre operators who will know the callers location, have access to their personal details, can initiate two-way communication, can track their location (even if they are on the move), can evaluate the situation and get them the help they need (Ambulance, Fire, Police, Campus Security, Security Guard Patrol or Vehicle Breakdown Assistance). 2Life Help uses location based services. If you trigger an alert these services will run in the background until the alert is cancelled. Continued use of GPS running in the background can dramatically decrease battery life.
Medically trained staff is available to assist the call centre operator in the handling of the call, and in an emergency the callers medical information can be transmitted to ambulance services or first responders to help speed treatment and prevent errors.
Mandarin, Cantonese and Korean speaking operators are available to assist when necessary.
HELP also offers special features for Speech and Hearing Impaired users.
2Life HELP is available wherever there is mobile coverage. Mobile phone service and a mobile plan must be maintained and available for 2Life HELP to work properly.